West Elm Order Tracking
If you are dissatisfied with your purchase, you have up to 30 days from delivery of it to return it - provided the product remains unused and it comes accompanied with its billing or e-receipt number.
Online returns can be processed using UPS drop-off locations or in store using your receipt; refunds will be applied as merchandise credit on your West Elm card.
Brand
West Elm has earned its place as one of the premier global design brands by crafting modern and tasteful home furnishings. But in recent years, some shoppers have become discontented with West Elm's customer service policies and delivery procedures.
This company is widely-acclaimed for their forward-thinking designs that combine value, quality, and responsible manufacturing processes into innovative pieces of furniture and home accessories, such as sofas, sectionals, chairs, coffee tables, storage solutions and rugs.
UPS not only offers online shopping but also boasts a network of physical stores where customers can choose to ship their orders and collect them within seven days at their preferred store location or schedule them to be dropped off at one of several UPS Access Points.
Modern design
West Elm provides an impressive collection of modern furniture and home decor pieces designed to inspire. Their commitment to sustainable sourcing sets them apart from other furniture retailers; however, this may also lead to higher product prices.
Sustainability is evident in the company's sourcing practices, which prioritize eco-friendly materials and handicraft production methods to support local communities while remaining environmentally conscious business practices. Though an admirable initiative, this can result in higher procurement costs.
Customer service excellence is also key to the brand, with both online and in-store experiences designed to be inspirational and help customers find pieces suitable for their homes. However, some customers have reported problems with shipping and delivery of online purchases.
Customer service
West Elm's Track Order feature provides an indispensable way of staying informed on your order whether online or at their physical locations. Simply enter your tracking number for instantaneous status updates; alternatively use multiple shipment tracking simultaneously with this tool.
West Elm is a well-known home furnishings retailer known for its trendy designs and affordable price points, but their customer service can often prove frustrating for shoppers. On Facebook, customers frequently complain of late deliveries and rude service agents; some even threaten legal action over their experience with them. Other consumers express concerns over the quality of furniture purchased from them - which a law firm is currently investigating.
Shipping & delivery
West Elm offers its customers several shipping and delivery options for their purchases. Customers may choose between having them shipped directly to their home addresses or picking them up in store; UPS Access Point pickup may also be an option.
West Elm offers delivery within four or five business days depending on the size and location of the product purchased, while next-day delivery can also be added for a fee of \$26 on select items.
Customers have the option of selecting both standard home delivery as well as truck delivery with white glove service for larger purchases like furniture. Truck deliveries can also often be scheduled on the same day for optimal convenience.
Return options
If you are unhappy with your West Elm purchase, there are various return options available to you. Your options may include having it sent back via shipping or picking it up at a store nearby; though shipping an item back may incur a small service charge which is generally less than home delivery charges.
West Elm's Track Order feature makes it easy to stay informed on your purchase's progress from start to finish. Available online, this service allows you to closely track its shipping.
West Elm offers four shipping methods for their customers' convenience. Front door parcel delivery is a popular option that delivers select stocked items directly to customer homes within four to five business days; West Elm charges a flat rate depending on the total order cost for this service.