Who Owns West Elm Furniture?

West Elm is part of Williams-Sonoma and offers modern furniture and home decor, known for their innovative designs and eco-friendly options. Additionally, they have a Business to Business program which can save companies a substantial amount on furniture needs while offering savings opportunities through bulk purchasing programs. However, some have complained about quality issues with pieces sold here or overall customer service issues.

Established in 2002, West Elm is one of the more well-known furniture and home goods brands under Williams-Sonoma stores. Based in Brooklyn and considered Pottery Barn's more contemporary sister brand, it features more contemporary styles than Pottery Barn does. Committed to sustainable retail practices with artisans and manufacturers across North America as well as globally, this store carries fair trade items - they were even the first home goods retailer to become Fair Trade Certified(TM).

West Elm offers an expansive selection of materials in their furniture and decor designs, including organic and recycled materials as well as FSC-certified woods. Furthermore, West Elm works closely with local and global partners to ensure workers receive fair wages with safe working conditions.

Furniture sold by this retailer are produced domestically, helping create jobs. Furthermore, local fabrics are used in their upholstery work. Furthermore, this retailer supports small business growth with grants that provide funding and resources that help these startups get up and running.

Vox reported that many consumers experienced problems with the quality of West Elm furniture purchases, particularly sofas which reportedly shed after several months and the lack of communication from West Elm regarding order statuses.

West Elm has everything you need for any room or style imaginable, from furniture and throw pillows to free in-home design consultation services that allow customers to work directly with interior designers to find something to meet their style. Design experts will send swatches, plans and product suggestions tailored specifically for your space, while coming directly into your home to take measurements and take photos if required.

As well as offering in-home design services, this company also provides an online service where you can work directly with an expert via telephone or chat. Ask any questions and share a picture of your room to a design specialist who will show you all of your options and give a final quote.

In addition, this company offers several special events throughout the year. Their White Sale in January can save customers on items like towels and linens while sales such as Black Friday and Cyber Monday provide additional savings opportunities.


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