Why Does West Elm Not Have Reviews?
West elm is well-known in the modern furniture world for their stylish home decor and furnishings, yet their website lacks customer reviews as do brands such as Room & Board, Crate & Barrel and AllModern. Why?
Image-conscious millennials seem to be at the core of the company's efforts; they rely on them being willing to spend their hard-earned cash on expensive, nice-seeming items for their homes despite an economic downturn that has caused many of them to be wary about spending significant sums of money on single items that may prove more costly than expected with regards to quality issues. But those within this generation may find it harder than expected to spend large sums for products with questionable quality standards or expensive price tags.
That could explain why many West Elm customers are dissatisfied with their purchases. Some have complained of poor customer service while others report their furniture does not last. A 2018 Vox article recounted stories of sofas and chairs which collapsed under regular usage.
Customers of west elm aren't the only ones frustrated with their purchases - Glassdoor reviews reveal that customer service employees of this company are also extremely stressed out, often dealing with complaints regarding missing or broken items and fraudulent charges on credit cards.
West elm offers several ways to enhance your experience, including subscribing to their mailing list and shopping during their four big clearance sales each year. And for dedicated fans, their store card comes with rewards such as 10 percent back, $50 welcome reward and early access to promotions and events - perfect if you love West Elm!
Experienced West Elm shoppers know the secrets to save more when visiting one of their stores: visiting the "Furniture Flea" sections where floor models are offered at discounted prices and gift cards from other Williams-Sonoma brands like Pottery Barn, Williams Sonoma or Mark & Graham can often be accepted - which will save even more money!
Make sure to sign up for Williams-Sonoma's Key Rewards program while shopping, which provides customers with various perks - free shipping credits, special financing plans and birthday rewards - plus it works across their brands so you can accrue credits and rewards for everyone in your household!
Apart from the benefits mentioned above, membership also allows access to private sale events and discounts throughout the year. Furthermore, you can take advantage of their unparalleled return policy, offering full refunds should an item change your mind within 30 days compared to 14 days industry standard return window; plus they accept returns in store if you have your receipt - truly making shopping much simpler than ever.