Will West Elm Take My Old Couch?

West Elm is known to attract shoppers seeking an appealing aesthetic, yet also notoriously confusing return policies and supply chain issues have caused customers to experience delays for much-needed furniture and leave them waiting until it ships - some even having to move apartments while they wait for it! West Elm also holds itself up as being more affordable than its competition but may disappoint some due to higher prices and less than straightforward returns policies.

Customers experiencing supply chain delays and an unclear return policy can find ways to make the best of this frustrating situation. A West Elm insider shared some lesser-known perks which help streamline home furnishings shopping processes while simultaneously saving money.

West Elm customers should keep this in mind when shopping: West Elm allows customers to return most items within 30 days with some exceptions, including monogrammed or made-to-order items, furniture that requires assembly or items designated for final sale. Furthermore, items damaged through regular use (such as rugs with faint knife scratches) cannot be returned for return.

Another way to reduce risk when shopping for upholstery items is shopping in person, where you'll have more opportunities to inspect and test out its comfort. When purchasing online furniture, be sure to read its description and reviews thoroughly to make sure it fulfills your expectations.

If you love but need to update some home decor items, reupholstering could be the answer. Our West Elm insider explains that every storefront location offers a complimentary Design Crew program which pairs you with an expert to assist with design, installation, registry management assistance. They even sell fabric by the yard so you can reupholster an existing piece that has caught your eye!

West Elm provides more than just its Design Crew program for consumers that wish to create an inspired home. Their website contains an expansive library of floorplans that show users how various pieces would look in various spaces; there are also how-to videos and inspiration galleries available here that help users put together the ideal room.

our insider shared that West Elm's credit card can provide hidden discounts on home decor purchases at Williams Sonoma and Pottery Barn stores - like 10 percent back on purchases, an annual birthday certificate worth $25 and other rewards. Professional designers may apply to join their To the Trade program to obtain 20 percent discounts across both stores.


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